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Freedom of Information Publication Scheme

Welcome to University Hospital's publication scheme. Information not routinely available under the operation of this scheme can be requested by contacting the Information Governance Manager at:

Each year we care for over 900,000 people who come to us for emergency treatment, planned operations and medical care. We are a teaching hospital in partnership with Keele University and we have a patient-centred clinical research facility providing state-of-the-art facilities.

University Hospital has two sites: Royal Stoke University Hospital, located in Stoke-on-Trent, and County Hospital, in Stafford. From here we provide a full range of general acute hospital services for approximately 700,000 people living in Staffordshire and beyond. The Trust also provides specialised services, such as Trauma, for three million people in a wider area, including neighbouring counties and North Wales.

Our specialised services include cancer diagnosis and treatment, cardiothoracic surgery, neurosurgery, renal and dialysis services, neonatal intensive care and paediatric intensive care. We are also recognised for our particular expertise in trauma, respiratory conditions, spinal surgery, upper gastro-intestinal surgery, complex orthopaedic surgery, laparoscopic surgery and the management of liver conditions. The Trust has some of the most modern operating theatres in Europe.

Here are the results from our staff survey. By reading it you can see how we compare to the national average.

The Trust's services are commissioned by the local clinical commissioning groups, mainly Stoke on Trent Clinical Commissioning Group and North Staffordshire Clinical Commissioning Group.

Our work as a Trust is based upon the strategic direction established by the Department of Health. The Department of Health website has links to the key national documents that guide our Trust and the wider NHS

UHNM is managed by the Trust Board, which consists of executive directors and non-executive directors, led by the Chairman.

UHNM works in collaboration with a multitude of other organisations across its range of services. As a teaching hospital, the Trust works closely with Keele University.

Click here to view profiles of members of our Trust Board and our Non-Executive Directors

In line with the Freedom of Information Act, reasonable charges can be made for excessive and/or additional copies of information. The following charging scheme will be used by the Trust:​



A4 black and white

5 pence per side

A3 black and white

10 pence per side


Standard 2nd class mail charges (unless otherwise requested)

Charges will not be made unless the cost of providing the information totals more than £20.

As outlined by the Freedom of Information Act, charges for information cannot be made unless this totals over £450. This is calculated by staff time being charged at £25 per hour therefore the maximum time limit is 18 hours.  Any request which the cost of compliance is estimated over £450 will be exempt under section 12 of the Act.

Number of FOIs received and responded to 2018/19

Number of Requests Received Number of Requests responded to within 20 day  timeline
April 2018/19 67 95%
May 2018/19 66 89%
June 2018/19 52 96%
July 2018/19 ​84 95%
 August 2018-19 59 85%
​September 2018/19 ​45 ​91%
​October 2018/19​ ​69 ​89%
​November 2018/19 ​74 ​83%
​December 2018/19 ​38 86%​
​January 2018/19 ​84 70%​
​February 2018/19 ​83​ 69%​
​March 2018/19 ​51 ​92%


Number of FOIs received and responded to 2019/20

Number of Requests Received Number of Requests responded to within 20 day  timeline
​April 2019/20 ​65 ​100%
​May 2019/20 ​55 ​99%
​June 2019/20 ​58 ​100%
​July 2019/20 ​69 ​95%
​August 2019/20 ​70 ​100%
​September 2019/20 ​68 ​99%
​October 2019/20 ​72 ​98%
​November 2019/20 ​65 ​97%
​December 2019/20 ​40 ​100%
​January 2019/20 ​81
​February 2019/20
​March 2019/20

Pay and grading structures within the Trust follow the national Agenda for Change structure. More information about Agenda for Change can be found on the NHS employers website. 

Information regarding senior manager salaries can be found in our annual report.

This information is available in our annual Report/Accounts.

The department offers a multitude of services, including the following:

  • Strategic Procurement (including contract formulation/ management, tendering, supplier negotiations and product standardisation).
  • Operational Procurement (including warehousing, two Receipts and Distribution Center's (RDC's), customer helpdesk, materials management, small value procurements and office services support).
  • Capital Procurement (including procurement of Estates infrastructure, furniture and medical equipment etc.).
  • Systems Support (including maintenance and development of all the Trust eProcurement related infrastructure, including, for example the Trusts Procure to Pay (P2P) system, eREAF system and Catalogue Management system etc.)All activities within our Supplies and Procurement Department are controlled by the Trust's standing orders, standing financial instructions and procurement policy (available on request). They are also carried out under EU and UK 'Procurement Contract Regulations' (PCR), with tenders for major contracts being advertised through the Official Journal of the European Union, or 'OJEU' for short. 

Clinical governance describes the way in which healthcare organisations and their staff ensure the delivery of high quality healthcare. You can find out more about clinical governance at UHNM by viewing papers from Trust Board meetings.

Click here to view copies of the Trust's Quality Report and Quality Accounts.

Read our latest key performance indicators by looking at the Trust Board papers.

Some of the Trust's written protocols, policies and procedures for delivering our services and responsibilities can be obtained by emailing:

This section of the scheme covers items such as any information we are currently legally required to hold in publicly available registers and registers of interests. Contact the freedom of information office by emailing

You can read our Trust Board members declarations in the annual report

This website is regularly updated with our latest news and developments. You can also follow the Trust on social media.


Available to staff using computers on the Trust's network.  Used on a daily basis to communicate news, items of relevance or interest and essential clinical practice information.

UHNM Bulletin

Sent on a weekly basis (every Friday) to all staff with a UHNM email address.  Designed to highlight the most essential pieces of information staff need to be aware of.

Wednesday Bulletin

Sent on a weekly basis to all staff with a UHNM email address. Designed to highlight good news stories from around the Trust, including positive patient feedback, awards nominations and other staff achievements.

Monday Message

Sent on a weekly basis from our Chief Executive Paula Clark. Designed to update staff on key issues such as performance and operational issues and exemplary good news stories.

Robust policies on a wide variety of clinical and non-clinical issues are used around the Trust to ensure all staff understand their responsibilities and that best working practice is adhered to.

For a full list of all our clinical and non-clinical services, go to our services and use the A-Z to navigate.

General patient and visitor information, including visiting times, and shops and facilities on the hospital site can be found in the for patients and visitors section.

Patient information on specific conditions, treatments and services can be found by browsing the our services section or may be provided by your healthcare professional when you attend the hospital.

Visit the Information for Journalists section of our website and find information including how to make a media enquiry to the Trust.

Any requests for information falling into the following six main areas will be managed as a request for Environmental information, in accordance with the Environmental Regulations 2005. These areas are:

  • The state of the elements of the environment, such as air, water, soil, land, fauna (including human beings)
  • Emissions and discharges, noise, energy, radiation, waste and other such substances
  • Measures and activities such as policies, plans, and agreements affecting or likely to affect the state of the elements of the environment
  • Reports, cost-benefit and economic analyses
  • The state of human health and safety, contamination of the food chain
  • Cultural sites and built structures (to the extent they may be affected by the state of the elements of the environment)

    The main features of the Environmental Information Regulations are:

    Requests may be made orally or in writing, the public authority must reply within 20 working days, but can extend that to 40 days in certain circumstances. There is a limited range of exceptions, all of which are subject to a public interest test.

If you require any environmental information which is not available on our website, please firstly view the Freedom of Information Publication Scheme to see if the information you require is available.

Legally, we have to respond to Freedom of Information requests within 20 working days, unless an exemption applies. Any review will normally be under the control and direction of a senior member of staff who had no involvement in the original process, decision or response. If you remain dissatisfied at the conclusion of any review you may complain to the Information Commissioner, whose address is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. ​

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Contact us

You can contact the Trust in writing, via email or using the telephone.

In writing: Please write to University Hospitals of North Midlands NHS Trust, Newcastle Road, ST4 6QG. Please include the department and building (if known) in the address.

Telephone: The switchboard number is 01782 715444.

If you have a question, please email Please don't forget to include your name and telephone number. (This service is operated within normal office hours.)